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Get Taxi Throw Me Off For Voicing An Opinion

Well I know that I can be quite outspoken sometimes and that is probably the reason that I have this blog, but Get Taxis latest has left me speechless.
Get Taxi have just called me to say that they have terminated their contract with me due to the fact that I have the audacity to voice an opinion about the way in which they operate their business in my trade.
Hailo were heavily criticised for throwing drivers off their system for voicing an opinion during the heydays and it appears that Get taxi are now following the Hailo method of driver PR and services.
I will write about my experiences on Get Taxi over the weekend and a lot of information that I have on the way ins which they operate their business and the way in which jobs are allocated and given out, which is sometimes over the phone, well the decent jobs anyway!

Get Taxi Confirm they will keep drivers £100 until you leave

images-6Get Taxi have today sent out an email announcing their new driver app, they have also confirmed that they will continue to take a £100 deposit from drivers.

If there was ever a way to deter drivers from joining Get Taxi they have found it. Get Taxi state that the original £100 deposit was to cover equipment costs but that now it is to cover “Fare Discrepancies” !

Ripping Drivers Off

So if the original deposit was to cover equipment costs then how did Get taxi cover Fare discrepancies in the past?

Many drivers feel that Get taxi are being dishonest to the trade with this new deposit and it makes one wonder whether Get taxi are financially stable as they seem to need this money to help with their cash flow!

Drivers Funding Get Taxi

It begs the questions as to why London Taxi Drivers should be required to fund someone else’s business? Would drivers not be better pulling their money from Get Taxi and investing in a mutual society to fund their own app and then compete with Get Taxi?
If Get Taxi have 3000 drivers on the system that means they are withholding £300,000 of drivers money, if this money was invested in a mutual for drivers to build their own app, a driver led and owned app may actually become a reality.
It amazes me that drivers are fully prepared to fund other peoples businesses that live off the backs of taxi drivers but are reluctant to invest in something that would benefit themselves and give them work for very little return.

No Drivers, No Get Taxi

Do Get Taxi not realise that if drivers voted with their feet on this issue then they would have no business left?
maybe it is time that drivers started to flex their muscles and showed these parasites that they are not prepared to put up with crap like this.

Get Taxis Failo Moment

Could this issue become Get Taxis Failo moment?
Here is Get Taxi’s Statement below.

We’d like to clear up the confusion that’s been spreading over the past couple of days around the £100 deposit for the tablet.

New Drivers

  • When signing the T&Cs for the Driver App we take a £100 deposit to cover any potential fare discrepancies
  • If you choose to leave GetTaxi, we review all the figures and will return the full amount if there are no discrepancies
  • Any differences will be deducted from the £100 deposit

Existing drivers switching from tablet to app

  • Drivers who are currently using the GetTaxi tablet paid up to a £100 equipment deposit
  • When switching to the new app, drivers must return the tablet and sign new T&Cs associated with the app
  • The new driver app T&Cs include a £100 deposit to cover any potential fare discrepancies. We automatically transfer your previous £100 equipment deposit to cover the new app deposit
  • If you choose to leave GetTaxi, we review all the figures and will return the full amount if there are no discrepancies
  • Any differences will be deducted from the £100 deposit

If anything’s still unclear, please give us a call on 0207 428 2210 and we’ll be happy to talk everything through with you. We hope the new app is everything you asked for and as mentioned previously, please keep sharing your feedback with us so we can continuously improve our service, both online and offline. We really do appreciate it.

Thanks for all of your hard work and hope you have a great weekend.


Driver Services

Get Taxi Drivers App!

Get Taxi App Sign InGet Taxi have finally, after 3 years of waiting, have finally released their drivers app for mobile devices.

The drivers app is available for both iPhone and Android devices.

This means that existing drivers can finally get rid of the cheap, unreliable, crappy driver box/tablet that we have been forced to use, and drivers who did not sign up as they didn’t want the crappy driver box can now do so and make use of the app.

Now you would think that with this App that Get Taxi would be encouraging more drivers to sign up remotely using just their mobile device! But no not Get Taxi, they are insisting that all drivers who want to use the new app need to visit their office!

Considering Get Taxi are supposed to be a Technology company you would have thought that they would encourage drivers to use technology to sign up for their service.

Many drivers di not sign up for Get Taxi due to having to visit the office to do so, or because they did not want another device in their taxi cluttering up their working space, so you would think that the arrival of this new app would have brought a lot of those drivers on board! But Get Taxis instance that drivers, both old and new visit their office will go further to deter a lot of drivers from signing up for the service.

One of the advantages of the Hailo app was that you did not have to visit their office to gain access to the app, unless of course you were having problems then you could visit the office to get help, you would think that Get Taxi would have learnt from this and the phenomenal initial growth of Hailo compared to get Taxis very slow and stagnated growth.

Get Taxi gained a few drivers after Hailo decided to take on PH drivers but you would have thought that would have had a mass sign up, but due to the restriction of using the driver box it never happened.

With this new app, Get Taxi now have a real chance of gaining a lot of drivers but with their insistence that drivers visit  their office to gain access to their app it may not happen.

Get Taxi state that they listen to what drivers want, but clearly they have not heard what drivers are saying with regards to signing up for their service.

Get Taxi should revise their policy and allow drivers to sign up remotely, then I think they will see a lot more drivers on their system, until then I feel the status quo with regards to driver numbers will remain mainly unchanged.